S5 · Shared knowledge and good-faith service
strategy · Pillar: culture · Status: staged
Operate as one team with transparent, shared knowledge and good-faith, equitable service to every researcher — replacing individual gatekeeping, selective support, and hoarded expertise with mandatory knowledge sharing, professional respect, a blameless learning stance, and a ‘guides not guardians’ service identity. Cultural expectations are set out explicitly in the Cultural Operating Principles (CP01–CP11).
In brief: A single team with shared knowledge and consistent, fair service is more resilient and serves researchers better.
Full name: Shared-Knowledge, Good-Faith Service Culture over Siloed Gatekeeping. The choice: we prioritize this over siloed, individual-by-individual practice.
Drives goals: G01 · Research Integrity Under Shared Infrastructure · G02 · Equitable and Predictable Access to Shared Capabilities · G04 · Scalable Research Enablement and Institutional Value
Enables: M01 · CTP Mission
Priority actions for the coming cycle:
- A shared team charter — our ways of working
- Knowledge sharing as the default operating standard
- A light ‘getting-in-sync’ rhythm to surface issues early
- Support researchers as guides through complex capabilities